SurgeArrest components such as MOVs and Thermal fuse ensure instantaneous reaction to lightning strikes and wiring faults. If the surge components are damaged due to power spike or over voltage, excess power cannot reach your equipment. Unlike the APC SurgeArrest products, most surge suppressors continue to let power through even after circuits have been damaged, leaving your equipment exposed to other damaging surges. APC surge protectors undergo stringent testing by IEEE, and are awarded "let-through ratings", which indicate the maximum voltage level that can possibly reach your equipment after a surge or voltage spike has passed through an electric surge protector. Lower IEEE let-through ratings indicate better protection and performance. The APC Essential SurgeArrest series offers optimal performance with a let-through rating of less than 330V for North American products, and a rating of less than 15% for products sold worldwide. All APC products comply with local agency safety requirements, including UL in North America and CE/Kema/Gost/C-tick/A-Tick/Telepermit in their respective regions. SurgeArrest will warn you if its circuitry has been damaged by heavy strike or power line surge and it is unable to provide 100% protection. If still under warranty, APC will then replace your damaged SurgeArrest free of charge.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.