Jabra Engage 50 II - (50 II Link) USB-C MS Stereo

Engage 50 II - (50 II Link) USB-C MS Stereo

Key Features

• Real-time guidance (requires Engage+)*
• 3-microphone system
• All-day comfort
• Built-in busylight
• Durable with a 3-year warranty
• SmartRinger with motion detection

Reasons To Buy

A headset that’s got your back

With Engage 50 II, calls have more clarity and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.

This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.

Magic mic

Sound quality can make or break a call, so we built Engage 50 II to be the best headset for clear customer calls*. In fact, this headset has not one, but three microphones, for awesome background noise-cancellation that’ll let your customer hear every single word you say, enabling accurate speech-to-text for spot-on call transcription.

Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.

One tough cookie (well, headset)

Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 50 II to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.

It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.

Every caller, crystal clear

With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)

With Engage 50 II’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically process the sound to be clear and crisp - just another clever feature bringing calm efficiency to every conversation.

Healthy ears. Happy agents.

That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 50 II. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

We’ve included loads of groundbreaking hearing protecting technologies, including:


IntelliTone™ 2.0, which keeps average noise exposure at a safe level

PeakStop™ 105 dB, which prevents sudden loud noises

BalancedVoice™, which processes the incoming sound for clearer calls

Speech level normalisation, which keeps incoming calls at your preferred volume

Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds

Because hearing protection isn’t an afterthought. It’s a lifetime investment.

Protect your focus

Say ‘no’ to costly interruptions with the Engage 50 II headset, which sets clear boundaries by showing when you’re busy.

A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you’re free.

It’s not rocket science. But it is very clever.

A software system that can analyse conversations as they happen? Meet the Engage 50 II with innovative Engage+ software, the future of contact centre headsets.

Engage+ delivers live on-screen pop-ups with guidance on factors affecting your customer’s call experience, including background noise, the position of your microphone, silence and interruptions. ¹

Customer call experience is improved in real-time (high fives all around). And onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.

Leading monitoring solutions have gone one step further and integrated our insightful call analytics with their solutions, extending their value by enabling you to access our call data together with other data within their monitoring solutions. This gives a much clearer view of the customer experience enabling you to pinpoint and address specific issues.

Told you it was clever.

Show me more
_{1 Free software download required. Integrations available for selected platforms.}

Great comfort isn’t a given. It’s engineered.

An uncomfortable agent makes for an awkward call, so we've designed Engage 50 II to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.

We’ve also popped an innovative maze-shaped pattern inside the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the most common ‘problem areas’, helping you stay relaxed and focused on the needs of your customer.

_{*Weight varies for stereo and mono variants}

Smooth operator

Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.

Engage 50 II uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue and focus on your customer - it’s all taken care of.

But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.

_{*Evaluation of near-end-listening enhancement study, Jabra – Nele-e, Fraunhofer IDMT, Feb-May 2017}

Ditch missed calls

Never worry about missing a call again. With the adjustable audible ringer on the Engage 50 II, all you need to do is choose the ringtone and volume you prefer and your super intelligent headset will do the rest.

Set the SmartRinger to only ring when you’re away from your desk - and you can stay flexible for grabbing a coffee or loading the dishwasher on working from home days, without irritating your colleagues with constant ringing when you’re in the office.*

_{*SmartRinger only sounds when the headset is lying on a flat surface}

Plays well with others

Connecting with your customers is a walk in the park with Engage 50 II. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory. ²

With a UC variant certified for Google Meet, Works With Chromebook³ and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.

_{2 Software may be needed for configuration. Refer to jabra.co.uk/platforms for details}

Description

The best headset for clear customer calls* is here – Introducing Jabra Engage 50 II. We’ve put the power to improve customer satisfaction in your hands. Well, on your head, actually. Our Engage+ software gives you real-time call insights for more meaningful calls and helps increase customer satisfaction. You’ll catch even the smallest of details because we gave it not one, but three microphones for clearer sound, while suppressing unwanted background noise to hear what matters most. It’s ultra-lightweight yet durable enough to throw in your bag – it’s built for real life. And the adaptive fit and comfort-enhancing ear cushions feel so good, you’ll forget it’s there. Seriously.

Built for the contact centre of today and tomorrow, Jabra Engage 50 II provides real-time call insights to ensure each customer is happier than the last. The trio of best-in-class mics make sure you sound better than ever and you’ll never miss another call thanks to an audible ringer. It’s lightweight, comfy, and built to last – like a headset hat-trick.

Specifications

Performance
Product type	Headset
Auto power off	No
FM radio	No
Headset type	Binaural
Operating temperature (T-T)	-10 - 55 °C
Storage temperature (T-T)	-5 - 55 °C
Certification	Cisco;Unify;Microsoft Teams;Zoom;Google Meet;Amazon Chime;Works With Chromebook
Voice guidance	No
Virtual surround	No
On/off switch	No
LED indicators	Call
Heart rate monitor	No
Optimized for	Microsoft Teams
Works with Amazon Alexa	No
Motion sensor	No
Hearing protection technologies	Jabra PeakStop
Phonebook access profile (PBAP)	No
Over the Air Updates (OTA)	No
HD voice	No
Daisy chain	No
Auto-connect	No
Steel hinges	No
In-ear pressure relief	No
Housing material	Polycarbonate (PC), Acrylonitrile butadiene styrene (ABS), Silicone, Thermoplastic elastomer (TPE)
Refurbished	No
Bone conduction sensor	No
Unified communications	No
Push-to-Talk (PTT)	No
Power bass	No
Technical details
Speakerphone	No
Headset type	Binaural
Applications supported	Engage+;Jabra Direct;Jabra Xpress
Maximum input power	30 mW
Easy pairing	No
Charging case	No
Multipoint connectivity	No
Design
Product type	Headset
Headset type	Binaural
Certification	Cisco;Unify;Microsoft Teams;Zoom;Google Meet;Amazon Chime;Works With Chromebook
On/off switch	No
Ports & interfaces
Connectivity technology	Wired
USB connectivity	Yes
USB connector	USB Type-C
Bluetooth profiles	SBC
Bluetooth Low Energy (BLE)	No
Near Field Communication (NFC)	No
Frequency response (talk mode)	100 - 14000 Hz
Frequency response (music mode)	50 - 20000 Hz
Headphones
Maximum input power	30 mW
Driver unit	2 cm
Heart rate monitor	No
Noise reduction	No
HearThrough	No
Microphone
Microphone frequency	100 - 14000 Hz
Microphone sensitivity	-26 dB
Microphone mute	No
Digital Signal Processing (DSP)	No
Battery
Fast charging	No
Replaceable battery	No
Indication
LED indicators	Call
Music player
FM radio	No
Operational conditions
Operating temperature (T-T)	-10 - 55 °C
Storage temperature (T-T)	-5 - 55 °C
Weight & dimensions
Weight	65 g
Width	167 mm
Height	54 mm
Depth	167 mm
Packaging data
Package width	185 mm
Package height	249 mm
Package depth	50 mm
Package width (imperial)	18.5 cm (7.28")
Package height (imperial)	24.9 cm (9.8")
Package depth (imperial)	5 cm (1.97")
Carrying case	No
Packaging content	Headset;Carry pouch;Warranty and warning leaflets
Packaging content
USB cable length	2.4 m
Packaging content	Headset;Carry pouch;Warranty and warning leaflets
Carrying case	No
Charging case	No
Charging stand	No
Certificates
Certification	Cisco;Unify;Microsoft Teams;Zoom;Google Meet;Amazon Chime;Works With Chromebook
Certified for Microsoft Teams	Yes
Power
USB Type-C charging port	No
Features
Optimized for	Microsoft Teams
Other features
Maximum input power	30 mW
Auto power off	No
Speakerphone	No
Width (imperial)	16.7 cm (6.57")
Height (imperial)	5.41 cm (2.13")
Depth (imperial)	16.7 cm (6.57")
Bluetooth profiles	SBC
Digital Signal Processing (DSP)	No
Applications supported	Engage+;Jabra Direct;Jabra Xpress
Bluetooth Low Energy (BLE)	No
Near Field Communication (NFC)	No
USB cable length	2.4 m
Voice guidance	No
Virtual surround	No
Packaging content	Headset;Carry pouch;Warranty and warning leaflets
Operating temperature (T-T)	14 - 131 °F
On/off switch	No
Heart rate monitor	No
Protective pouch	No
Cable length (imperial)	19.8 cm (7.8")
Automatic volume adjustment	No
Voice control	No